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Shipping Policies

1. Has my order shipped?

  • Orders received for in-stock, regular items by 3pm CST Monday thru Friday, will typically ship the next day. Orders for special order items shipping direct to the customer will be placed by us with the vendor the next business day. It can take some vendors 2-3 days to update us on shipping status. Special order items shipping to Impel for Store Pickup will be placed on our next regular vendor order. Once your order is ready for pickup or to be shipped, you will receive an email confirmation with tracking information. You can always contact us via email at info@impelmotorsports.com or via phone during normal business hours at 208-262-9629.

2. When will my order arrive?

  • Transit times vary as we ship some orders from our Idaho store, as well as our Michigan, Wisconsin, or North Carolina warehouse. In general you can expect your package within 1-5 business days, but your tracking number will always provide an update.

3. How do I cancel my order?

  • To cancel your order contact us within 1 hour of your order being placed. It is usually best to email us at info@impelmotorsports.com. Any requests made after one hour cannot be guaranteed, and you may need to pay for return shipping to us.

Return Policies

1. How do I return my product?

  • Unused/unopened merchandise may be returned within 30 days of purchase. To ensure a prompt refund please follow these steps:

    • Contact us via email at info@impelmotorsports.com and request a Return Merchandise Authorization number. RMA numbers expire 10 days after the date of issue. The RMA will include return shipping instructions.

    • All merchandise returned must be accompanied by an RMA number and in its original packaging. It must be unused, unaltered, and unchanged from its original state. Any product returned that does not meet this criteria will be refused or charged a handling fee.

    • You are responsible for any damage incurred during return shipping. It is very important you package your items in a sturdy shipping carton.

    • Clearly print the RMA Number on the outside of the shipping carton. DO NOT WRITE ON, USE TAPE, OR AFFIX ANY LABELS TO THE PRODUCT PACKAGE ITSELF.

    • Some returned items may be subject to a 25% Restocking Fee.

    • Special Order Items are NOT eligible for a return.

2. What is the Impel Motorsports Return Policy?

  • Product returns on non-defective, unused products are available within the first thirty (30) days after the invoice date. Your credit card will be refunded for the full purchase price of the item(s) plus sales tax (if applicable). All non-defective returns may be subject to a 25% restocking charge. Before returning any item you must submit a RMA (Return Merchandise Authorization) request via e-mail for approval. An RMA (Returned Merchandise Authorization) number for the merchandise you wish to return will be forwarded to you via your e mail address.

  • All merchandise to be returned must be accompanied by an RMA number and be in its original packaging. The product must be unused, unaltered and unchanged from it's original state. Merchandise must be returned in "new, unused" condition, in original packaging (in re-saleable condition) and with all instructions, manuals, warranty cards and accessories. Any merchandise returned that does not meet this criteria may be subjected to an additional $25 handling fee or refusal.

  • A separate RMA number may be required for each part, depending on the warehouse the product was shipped from. The item and RMA number must match for the return to be accepted. Absolutely no returns will be accepted without a valid RMA number. Due to the nature of their use, racing parts are not covered by warranty once they have been used. When it is determined the part is defective (before it is installed), we will either replace it or offer you a refund (depending on warranty from each manufacturer). No refunds will be given on shipping charges. Sorry, we can not accept returns on any opened computer software, fire extinguishers or consumable type products (lubricants, brake fluid, polishes, cleaners, etc.)

  • NOTE: Please allow up 4 weeks (next billing cycle) for the processing of return shipments before credit appears on your monthly credit card statement. You should be able to see the credit online within 24-72 hours after it is issued depending on the card issuing bank

Terms and Conditions

Methods of Payment

  • We accept VISA, Mastercard, Discover, and American Express online and will be billed prior to shipping. You may pay with cash or business check in store. All prices listed are in US Dollars.

Returns

  • Product returns on non-defective, unused products are available within the first thirty (30) days after the invoice date. Your credit card or Affirm account will be refunded for the full purchase price of the item(s) plus sales tax (if applicable). All non-defective returns may be subject to a 15% restocking charge. Before returning any item you must submit a RMA (Return Merchandise Authorization) request via e-mail for approval. An RMA (Returned Merchandise Authorization) number for the merchandise you wish to return will be forwarded to you via your e mail address.

  • All merchandise to be returned must be accompanied by an RMA number and be in its original packaging. The product must be unused, unaltered and unchanged from it's original state. Merchandise must be returned in "new, unused" condition, in original packaging (in re-saleable condition) and with all instructions, manuals, warranty cards and accessories. Any merchandise returned that does not meet this criteria may be subjected to an additional $25 handling fee or refusal.

  • A separate RMA number may be required for each part, depending on the warehouse the product was shipped from. The item and RMA number must match for the return to be accepted. Absolutely no returns will be accepted without a valid RMA number. Due to the nature of their use, racing parts are not covered by warranty once they have been used. When it is determined the part is defective (before it is installed), we will either replace it or offer you a refund (depending on warranty from each manufacturer). No refunds will be given on shipping charges. Sorry, we can not accept returns on any opened computer software, fire extinguishers or consumable type products (lubricants, brake fluid, polishes, cleaners, etc.)

  • NOTE: Please allow up 4 weeks (next billing cycle) for the processing of return shipments before credit appears on your monthly credit card statement. You should be able to see the credit online within 24-72 hours after it is issued depending on the card issuing bank.

Content Errors

  • While we make every attempt to ensure all product descriptions, pricing, graphics, illustrations, and application information is correct and as thorough as possible to assist you in your purchasing decision. In the event that a product listed is at an incorrect price due to a database error, incorrect pricing or price increases received from our suppliers or distributors, we reserve the right to refuse or cancel any orders placed for product at the incorrect price. All images, graphics, or illustrations are for reference only and may vary from the actual product received.

Backorders

  • Occasionally, we are out-of-stock on an item you may order from us. If an item is out-of-stock, we will notify you via e mail so that you may attempt to purchase the product elsewhere, or pick place an order for an alternative product that will fit your requirements. For your convenience, we do not maintain backorders on unshipped products. Most out-of-stock situations pass quickly, so please feel free to try ordering the product again at a later date.

Warranty

  • All warranty claims must be made before the parts are installed, within 30 days of purchase, and are subject to the specific terms and conditions of each manufacturer. Due to the nature of their use, racing parts are not covered by warranty once they are installed or have been used. When it has been determined the part is defective we will either replace it or offer you a refund. No refunds will be given on shipping charges.

  • WARNING: Motorsports are dangerous. Racing and Safety Equipment products are sold without warranty, expressed or implied unless specifically noted. No warranty or representation is made as to this product's liability to protect the user from any injury or death. The user assumes that risk.

Disclaimer of Warranty

  • Impel Motorsports Inc. dba/ ImpelMotorsports offers no warranties, either express or implied, including any warranty of fitness for a particular use or application. There is no warranty expressed or implied as to whether the goods sold hereby will protect purchaser or ultimate user of such goods from injury or death. Racing is a dangerous activity and the user shall be responsible for determining the suitability and safety of the product for its intended use, and the user assumes all responsibility and risk in connection there within.

Trademarks

  • All trademarks or service marks contained on this internet site are the property of their respective owners and used solely to promote the brand, features, and benefits of these products.

Copyrights

  • All content and materials on this site are protected by worldwide copyright laws and treaty provisions. The copyright on materials is held by Impel Motorsports, Inc or by the original creator of the materials. Any unauthorized use of the materials appearing on this site may violate copyright, trademark, and other applicable laws and could result in criminal or civil penalties. All rights are reserved.

Privacy/Security Policy

This statement discloses the privacy and security practices for Impel Motorsports Inc. and www.impelmotorsports.com. If you have questions, comments, or concerns regarding this statement you should first contact us via email at info@impelmotorsports.com.

  • Impel Motorsports has taken extensive precautions to safeguard your security when making online purchases in order to ensure that your information is secure.

  • What personal information is collected? You will be asked to provide us with personally identifiable information when you visit the impelmotorsports.com website in order for us to provide you with the products that you wish to order. You may either check out as a “guest” or you may wish to become a registered customer of our online store. You will be required to provide your billing and shipping addresses, your email address, and your credit card number or other payment-related information. NOTE: ImpelMotorsports.com does not keep our customers credit card information on file, therefore you will be asked to provide your account information each time you order from us. This is an additional security precaution that further reduces any opportunity for security breaches. If you request one of our newsletters or send an inquiry to one of our customer service representatives we will store a record of your request along with your email address. In addition, our web servers track various technical details about your visit, such as your IP address and which pages you visited. That information does not typically contain any personally identifiable information about you. We also collect demographic and interest information (such as age, gender and interests) about you using Google Anayltics. This allows us to present specific products and services to you based on who you are and what you like. How is the provided information being used? We only collect information that is used to provide the products and services that you have requested or in which we think that you might have an interest. We also use this information to improve the content of our website, to notify you of problems with your requests, or to update you about changes to our website.

  • Do we share your personal information? Occasionally we will need to share information with third parties in order in order to provide you with the products and services you have requested and to operate this website. This may require us to transmit your personal information to service providers who assist us in processing orders and shipping products, processing payment information, and sending emails and newsletters. We protect your privacy with these service providers via agreements that they will protect your privacy in accordance with our standard Privacy/Security Policy. Some of those organizations may have their own privacy statements which may give you additional protections. You are strongly encouraged to read those statements when presented.

  • How do I access or manage my personal information? Registered customers of the website can manage most of your registration information. However, some of your personal information may not be changed online and may require you to contact us to verify your identity before changes can be made. The customer registration area will permit you to decide whether or not you wish to receive or opt-out of future email messages from this website. We may be required to maintain records about your purchases or other activities on this website due to various legal and recordkeeping requirements. If you prefer to manage your personal information via other means, you may email us at info@impelmotorsports.com.

  • If required by law, what information will be disclosed? Pursuant to a subpoena, warrant, or other order by a court of competent jurisdiction we may provide any and all information we have about you to law enforcement or other government agencies. If this should occur we will in all cases require written documentation of the request, proof of the identity of the law enforcement official, and we will take every step to authenticate the validity of the request. Any request submitted with less than a court-issued order will be evaluated on a case-by-case basis according to the need and urgency and the law enforcement or government agency making the request.

  • What are cookies and how do we use them? A cookie is a block of text placed in a file on your hard drive by a website you've visited. These types of cookies cannot identify an individual user specifically, such as by name or address, unless the cookie data is attached to personally identifiable information via online registration. Impel Motorsports uses cookies to observe our site visitor's navigation throughout the site. This helps us identify ways to improve the shopping experience. Cookies are also used in line with Google Remarketing and Analytics to serve advertisements to you on other websites across the Internet based on your past visits to our website. Your personally identifiable information, such as telephone number and address, are not shared with Google via cookies. ImpelMotorsports.com also uses a session cookie, which is a piece of identification between your browser and our server that helps to do things such as keeping track of the items in your shopping cart. The shopping cart cookie is saved for a designated period of time in case your session expires or if you return to complete a purchase within that time frame.

  • What choices do I have regarding the collection, use and distribution of information? If you do not want to receive email from us in the future, please opt-out at the bottom of the email message or contact us via email. When you provide us with your email address, you will only receive messages about your order status, or issues regarding the operations of this website. You must opt-in to receive any email messages from ImpelMotorsports.com or any subsidiaries of Impel Motorsports Inc. You may modify your email preferences by emailing us at info@impelmotorsports.com or if you have an account at ImpelMotorsports.com you may change them in by clicking here. If you provide us with your postal address, you may receive periodic catalogs from us or other notices containing information about new products and services or upcoming events. We never sell or share email addresses with any outside companies or organizations for marketing purposes. If you do not wish to receive postal mailings from ImpelMotorsports.com or any Impel Motorsports Inc subsidiaries please let us know by calling, sending an email. We will require your telephone number when placing on order and you be contacted by us with information regarding your order or requests for additional information. We never share telephone numbers with any third parties for marketing campaigns.

  • What security procedures are used to protect the loss, misuse or alteration of information? ImpelMotorsports.com is committed to making our online ordering process and your personal information secure. We sincerely appreciate your business and take your security very seriously. Impel Motorsports uses Google’s AdWords remarketing service to advertise on Google as well as third party websites to market to previous visitors to our site. This means that we may advertise to visitors of our site who may have only viewed items but not completed any task. For example you may not have yet made a purchase on ImpelMotorsports.com. These ads could be on any site that is part of Google’s display network or in Google’s Search results. We may also advertise to you based on your interests. Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy. If you would like opt out of these marketing campaigns you can do so on Google’s Ads Settings page

  • Secure Online Orders: The ImpelMotorsports.com website uses SSL to communicate with secure browsers like Firefox, Google Chrome and Internet Explorer. Credit card information entered is encrypted by state-of-the-art and industry-standard protocol, SSL (Secure Sockets Layer). The aforementioned browsers encrypt your credit card and personal information making it extremely difficult to intercept and misuse while being transmitted between your computer and our server. If your browser is not secure, you will not be able to complete a purchase at ImpelMotorsports.com. Once you complete your order, we take additional precautions to protect the security and privacy of the information stored on our computer networks reducing the likelihood of any possible security breaches. These systems are housed in secure facilities, and access to your data by our employees is limited is strictly controlled by password protected systems, and monitored for abuse. ImpelMotorsports.com does not keep our customers credit card information on file, therefore you will be asked to provide your account information each time you order from us. This is an additional security precaution that further reduces any opportunity for security breaches. If you are still uncomfortable of providing your credit card online, please don’t hesitate to contact us by phone at 208-262-9629.

  • If you have questions whatsoever regarding your online security, please contact us at 208-262-9629 or email us at info@impelmotorsports.com.

  • Children

    • ImpelMotorsports.com does not knowingly collect personally identifiable information from children under age 13 without the verifiable permission of a parent or guardian, in accordance with federal law. You are welcome to browse our website if you are under age 13, however you are not permitted to use any of the features of our site that require the collection of any personally identifiable information. If we discover that we have inadvertently determine that we have accidentally collected a child's information, we will immediately completely delete that data from our records.

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